Shipping Policy
Shipping and delivery options
Ground Shipping (7-14 days) - $20
Free Pickup
Processing Time
Orders are processed within 5 business days, excluding weekends and holidays.
Cancellations
After an order is submitted, processing begins and cannot be cancelled online. Please contact us to cancel an order within 24 hours after submitting.
Returns
Returns will be accepted within 30 days from the original purchase date. Items must be returned unused and in original condition. Some items, such as sale items, may not be eligible for returns.
Delayed Orders
In case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping provider delays do not fall under the seller’s liability. For delayed orders, please first contact the shipping carrier for the items status.
Damaged Orders
Divine MediSpa is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. If your product has arrived damaged, reach out to us so that we may assist you in filing a claim with the shipping provider.
Contact
For questions about this shipping policy, contact:
Phone: 506-778-5000
Email: divine@divinemedispa.ca