Shipping Policy

Shipping and delivery options

Ground Shipping (7-14 days) - $20

Free Pickup

Processing Time

Orders are processed within  5 business days, excluding weekends and holidays.

Cancellations

After an order is submitted, processing begins and cannot be cancelled online. Please contact us to cancel an order within 24 hours after submitting.

Returns

Returns will be accepted within 30 days from the original purchase date. Items must be returned unused and in original condition. Some items, such as sale items, may not be eligible for returns.

Delayed Orders

In case of delayed processing, customers will have the option to cancel their order for a full refund.  Shipping provider delays do not fall under the seller’s liability. For delayed orders, please first contact the shipping carrier for the items status.

Damaged Orders  

Divine MediSpa is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. If your product has arrived damaged, reach out to us so that we may assist you in filing a claim with the shipping provider.

Contact

For questions about this shipping policy, contact:

Phone: 506-778-5000

Email: divine@divinemedispa.ca